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Returns Policy

RETURNS POLICY

Our returns policy is simple. You may return any book with a valid receipt in its original condition within 30 days of purchase. Returned items must be in resaleable condition. Products that have wear and tear, or are damaged, may not be returned. AZ Books, in its sole discretion, will determine whether an item is in resaleable condition.

If you no longer have your packing slip, please write your name, address, phone number, order number, the reason for your return, and any instructions (such as a request for an exchange) on a piece of paper and include it in the carton. We recommend that you wrap the package securely, include the packing slip with your return, and that you use UPS or Insured Parcel Post for your protection. Please send all returns to:


Azbooksusa.com Returns
c/o Ware-Pak
2427 Bond Street
University Park, IL  60484

Please note that we can process returns and refunds only for items purchased from www.azbooksusa.com and that purchases from Azbooksusa.com cannot be returned to any retail store for credit.

Refunds

We will notify you of your refund once we have received and processed the returned item. Please note that we can refund shipping and handling costs only if the return is a result of our error. Although we will make every effort to process returned items and to issue the credit within 7-10 days, please note that it may take 1-2 billing cycles for the refund to appear on your billing statement, depending upon how quickly your bank processes the credit.